The role of an Administration Assistant will usually incorporate general office duties as well as other ‘ad hoc’ tasks such as workflow, secretarial and reception. You may see jobs like these advertised as combined Reception/Admin roles, or as a standalone vacancy depending on the specific needs of the practice.
This role may involve:
- Meeting, greeting and directing patients and answering the telephone
- Making appointments
- Dealing with requests for information
- Maintaining records of appointments, financial transactions etc
- General administration duties
You might be suited to an Administration Assistant role if you are:
- Friendly and welcoming
- Able to multitask and work on your own initiative
- Good at working in a team and with the public
- Willing to take responsibility for a number of duties
Entry requirements and skills:
No set formal qualifications are required, but you will need to demonstrate:
- Good literacy, numeracy and IT skills, and/or relevant work experience
- Strong communication and organisational skills
- Good customer service skills with a polite and personable manner
