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Receptionist / Care Navigator

Working alongside the clinical and administration staff, Receptionists within GP surgeries are often the first person that patients talk to face-to-face or on the phone.

Receptionists can also receive training in care navigation, enabling them to signpost patients to the most appropriate clinician or service, or may have the chance to work towards qualifications such as NVQs.

Relevant training will be provided for this role, including any specific procedures or clinical systems employed at the practice.

This role may involve:

  • Meeting and greeting, and answering the telephone
  • Booking appointments with the appropriate clinician
  • Signposting patients to alternative services or information sources
  • Dealing with patient queries, in person and over the phone
  • Administration duties and data entry

You might be suited to a Receptionist or Care Navigator role if you are:

  • Friendly and welcoming
  • Patient and understanding
  • Good at working in a team and with the public
  • Willing to take responsibility for a number of duties

Entry requirements and skills:

No set formal qualifications are required, but you will need to demonstrate:

  • Good numeracy, literacy and IT skills, and/or relevant work experience
  • Good communication skills
  • Good customer service skills with a polite and personable manner
  • Strong organisational skills with an ability to follow procedures and multitask

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What candidates say about this role…

What do you enjoy most about working in primary care?
“I enjoy the satisfaction of completing a job quickly and effectively and knowing the end result is helping and having a positive impact on someone’s day.”

What made you choose to work in your particular role?
“Being a receptionist means you are busy and working with the public…”

What do you see the as the particular benefits of working in primary care?
“There are lots of opportunities to work on skills/do courses, fantastic NHS benefits and pension scheme.”

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