Workflow Champion

1D X8814

A Workflow Champion manages all incoming letters to the practice and refers anything they cannot action to a clinician. Their role helps to save the doctor’s time and gives patients great continuity of care.

General tasks:

  • Read all incoming letters to the surgery
  • Make sure pathology results are sent to clinicians
  • Refer anything that cannot be actioned to a clinician
  • Recode letters and put them into the patient’s record
  • Ensure a patient has continuity of care
  • Ring palliative patients to see if there is anything they need or just need a chat


Entry requirements:

  • No formal requirements but experience in a primary care setting is desirable
  • Often can move from a reception role to a Workflow Champion role


The role does have many different names such as Workflow Optimiser and each GP practice may require their Workflow Champion to take on different tasks based on the need of the practice.

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