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Care Coordinator

Care Coordinators may be the first point of contact for patients and are primarily responsible for arranging and supervising interdisciplinary and individual patient care. They work across a number of fields, and in some cases may focus on a specific group of patients, such as a particular age group or those with particular health problems. Within primary care, the role will often be based across multiple practices within a PCN and therefore this role may involve working with any patient within the area. This is a very varied and busy role.
An integral part of the multi-disciplinary team, a Care Coordinator will work closely with the patient to initially assess their needs, in order to develop and deliver personalised – and often complex – care plans. Depending on the specific requirements, as well as connecting the patient with the correct contacts within the practice, this may include contacting, liaising with and bringing together different specialists and community service providers to ensure the care delivered is appropriate and effective.

On an ongoing basis, the Care Coordinator will continue to work with their patients to monitor and evaluate the care provided to ensure its continued success, which may involve further liaison and collaboration with internal and external service providers.

This role may involve:

  • Meeting with patients, as well as any relevant family members or carers, to discuss what they need and want from their care, and what services are available to them to support their personalised care requirements, signposting and navigation
  • Developing a single personalised care plan, as well as monitoring and adjusting them when needed, to ensure seamless provision of relevant services at all times in line with PCSP best practice
  • Visiting, and maintaining excellent communication levels with, patients to check on the care they are receiving and keeping relevant clear documentation
  • Evaluating interventions and care plans with the care team, including identifying areas where and when further care may be required
  • Supporting patients on an ongoing basis to manage their own needs where possible, promote and encourage patient awareness, skills and confidence to them help maintain, and make decisions about their own health and wellbeing, including personal health budgets
  • Maintaining a good awareness of developments in the field

You might be suited to a Care Coordinator role if you are:

  • Motivated, proactive, committed and resilient
  • Organised and forward-thinking
  • Positive with a caring attitude
  • Supportive, and a great listener
  • A problem solver
  • Good at working with people and within a team
  • Knowledgeable or familiar with medical terminology

Entry requirements and skills:

Specific requirements will vary depending on the specific position, but may include:

  • Diploma / HNC (eg, in Social Work, Occupational Therapy, Mental Health) and/or NVQ Level 3 Business Admin
  • ECDL or equivalent
  • Completed Welfare Rights Training
  • Strong IT and administration skills, ideally including experience in the use of databases
  • Relevant experience of, eg, working with healthcare professionals, social care or as part of a multi-disciplinary team within general practice, to achieve improved patient health outcomes, may be advantageous
  • Experience of the delivery of personalised care to a range of different patients, may be advantageous
  • Knowledge of the types of care and support needs and how to access support and services for patients, may be advantageous

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